Welcome To Sleep Point

Where ease-of-use, convenience and efficient solutions come together for home testing

Customer Service

203-456-6309

Our confidence in the accuracy of the diagnostic devices we utilize free us to place a premium where it really belongs: on customer service. We understand that customer service means a stress-free experience for patients and a seamless clinical process for clinicians. Customer service means managing patient expectations and reducing their anxiety by remaining poised to assist them at multiple points in the process. It means active communication with physicians when necessary and behind-the-scenes sleep expertise at all stages of the diagnostic process.
01

Fax Referral Form To Start Process

We conduct insurance prior-authorization and contact patients to schedule a one to three night home testing session based on insurance criteria. We provide a contextual overview to patients for their comfort.

02

We Ship Device Via 2-Day UPS

We ship the device with set-up and return instructions included to the patient home. The patient has been prepared to perform the study. We provide customer service throughout the process.

03

Patient Performs At Home

We utilize a high integrity state-of-the-art device that is easy to use. The device comes with instructions and an instructional set-up video. We contact the patient again during the process.

04

Data Reviewed by Specialist

The diagnostic data is reviewed by a credentialed sleep specialist. We fax report with diagnosis and recommendations back to the referring doctor. If requested we forward to DME or sleep specialist.

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